add getTicketNotes - Lots of dates are now strings
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386a7d75ca
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c341f047a5
@ -4,7 +4,6 @@ import (
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"encoding/json"
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"fmt"
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"strconv"
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"time"
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)
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//ServiceTeam is a struct to hold the unmarshaled JSON data when making a call to the service API
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@ -36,10 +35,10 @@ type ServiceTeam struct {
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} `json:"department"`
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DeleteNotifyFlag bool `json:"deleteNotifyFlag"`
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Info struct {
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LastUpdated time.Time `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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DateEntered time.Time `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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LastUpdated string `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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DateEntered string `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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} `json:"_info"`
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}
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@ -62,8 +61,8 @@ type BoardTeam struct {
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LocationID int `json:"locationId"`
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BusinessUnitID int `json:"businessUnitId"`
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Info struct {
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LastUpdated time.Time `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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LastUpdated string `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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} `json:"_info"`
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}
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@ -102,10 +101,10 @@ type BoardStatus struct {
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} `json:"_info"`
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} `json:"emailTemplate,omitempty"`
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Info struct {
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LastUpdated time.Time `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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DateEntered time.Time `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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LastUpdated string `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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DateEntered string `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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} `json:"_info"`
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}
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@ -189,42 +188,42 @@ type Ticket struct {
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AgreementHref string `json:"agreement_href"`
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} `json:"_info"`
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} `json:"agreement,omitempty"`
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Severity string `json:"severity"`
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Impact string `json:"impact"`
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AllowAllClientsPortalView bool `json:"allowAllClientsPortalView"`
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CustomerUpdatedFlag bool `json:"customerUpdatedFlag"`
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AutomaticEmailContactFlag bool `json:"automaticEmailContactFlag"`
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AutomaticEmailResourceFlag bool `json:"automaticEmailResourceFlag"`
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AutomaticEmailCcFlag bool `json:"automaticEmailCcFlag"`
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ClosedDate time.Time `json:"closedDate"`
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ClosedBy string `json:"closedBy"`
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ClosedFlag bool `json:"closedFlag"`
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DateEntered time.Time `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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ActualHours float64 `json:"actualHours,omitempty"`
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Approved bool `json:"approved"`
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EstimatedExpenseCost float64 `json:"estimatedExpenseCost"`
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EstimatedExpenseRevenue float64 `json:"estimatedExpenseRevenue"`
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EstimatedProductCost float64 `json:"estimatedProductCost"`
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EstimatedProductRevenue float64 `json:"estimatedProductRevenue"`
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EstimatedTimeCost float64 `json:"estimatedTimeCost"`
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EstimatedTimeRevenue float64 `json:"estimatedTimeRevenue"`
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BillingMethod string `json:"billingMethod"`
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SubBillingMethod string `json:"subBillingMethod"`
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DateResolved time.Time `json:"dateResolved"`
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DateResplan time.Time `json:"dateResplan"`
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DateResponded time.Time `json:"dateResponded"`
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ResolveMinutes int `json:"resolveMinutes"`
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ResPlanMinutes int `json:"resPlanMinutes"`
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RespondMinutes int `json:"respondMinutes"`
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IsInSLA bool `json:"isInSla"`
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HasChildTicket bool `json:"hasChildTicket"`
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BillTime string `json:"billTime"`
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BillExpenses string `json:"billExpenses"`
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BillProducts string `json:"billProducts"`
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LocationID int `json:"locationId"`
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BusinessUnitID int `json:"businessUnitId"`
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MobileGUID string `json:"mobileGuid"`
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Severity string `json:"severity"`
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Impact string `json:"impact"`
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AllowAllClientsPortalView bool `json:"allowAllClientsPortalView"`
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CustomerUpdatedFlag bool `json:"customerUpdatedFlag"`
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AutomaticEmailContactFlag bool `json:"automaticEmailContactFlag"`
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AutomaticEmailResourceFlag bool `json:"automaticEmailResourceFlag"`
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AutomaticEmailCcFlag bool `json:"automaticEmailCcFlag"`
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ClosedDate string `json:"closedDate"`
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ClosedBy string `json:"closedBy"`
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ClosedFlag bool `json:"closedFlag"`
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DateEntered string `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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ActualHours float64 `json:"actualHours,omitempty"`
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Approved bool `json:"approved"`
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EstimatedExpenseCost float64 `json:"estimatedExpenseCost"`
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EstimatedExpenseRevenue float64 `json:"estimatedExpenseRevenue"`
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EstimatedProductCost float64 `json:"estimatedProductCost"`
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EstimatedProductRevenue float64 `json:"estimatedProductRevenue"`
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EstimatedTimeCost float64 `json:"estimatedTimeCost"`
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EstimatedTimeRevenue float64 `json:"estimatedTimeRevenue"`
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BillingMethod string `json:"billingMethod"`
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SubBillingMethod string `json:"subBillingMethod"`
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DateResolved string `json:"dateResolved"`
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DateResplan string `json:"dateResplan"`
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DateResponded string `json:"dateResponded"`
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ResolveMinutes int `json:"resolveMinutes"`
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ResPlanMinutes int `json:"resPlanMinutes"`
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RespondMinutes int `json:"respondMinutes"`
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IsInSLA bool `json:"isInSla"`
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HasChildTicket bool `json:"hasChildTicket"`
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BillTime string `json:"billTime"`
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BillExpenses string `json:"billExpenses"`
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BillProducts string `json:"billProducts"`
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LocationID int `json:"locationId"`
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BusinessUnitID int `json:"businessUnitId"`
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MobileGUID string `json:"mobileGuid"`
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SLA struct {
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ID int `json:"id"`
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Name string `json:"name"`
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@ -242,17 +241,17 @@ type Ticket struct {
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} `json:"_info"`
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} `json:"currency"`
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Info struct {
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LastUpdated time.Time `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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ActivitiesHref string `json:"activities_href"`
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ScheduleentriesHref string `json:"scheduleentries_href"`
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DocumentsHref string `json:"documents_href"`
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ConfigurationsHref string `json:"configurations_href"`
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TasksHref string `json:"tasks_href"`
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NotesHref string `json:"notes_href"`
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ProductsHref string `json:"products_href"`
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TimeentriesHref string `json:"timeentries_href"`
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ExpenseEntriesHref string `json:"expenseEntries_href"`
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LastUpdated string `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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ActivitiesHref string `json:"activities_href"`
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ScheduleentriesHref string `json:"scheduleentries_href"`
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DocumentsHref string `json:"documents_href"`
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ConfigurationsHref string `json:"configurations_href"`
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TasksHref string `json:"tasks_href"`
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NotesHref string `json:"notes_href"`
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ProductsHref string `json:"products_href"`
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TimeentriesHref string `json:"timeentries_href"`
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ExpenseEntriesHref string `json:"expenseEntries_href"`
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} `json:"_info"`
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CustomFields []struct {
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ID int `json:"id"`
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@ -263,9 +262,9 @@ type Ticket struct {
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//It's not always a string. I need to somehow *puts on sunglasses*... reflect on this as this is a dynamic type.
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Value string `json:"value"`
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} `json:"customFields"`
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RequiredDate time.Time `json:"requiredDate,omitempty"`
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BudgetHours float64 `json:"budgetHours,omitempty"`
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AddressLine2 string `json:"addressLine2,omitempty"`
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RequiredDate string `json:"requiredDate,omitempty"`
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BudgetHours float64 `json:"budgetHours,omitempty"`
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AddressLine2 string `json:"addressLine2,omitempty"`
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Contact struct {
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ID int `json:"id"`
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Name string `json:"name"`
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@ -277,6 +276,39 @@ type Ticket struct {
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ContactPhoneExtension string `json:"contactPhoneExtension,omitempty"`
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}
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type TicketNote struct {
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ID int `json:"id"`
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TicketID int `json:"ticketId"`
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Text string `json:"text"`
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DetailDescriptionFlag bool `json:"detailDescriptionFlag"`
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InternalAnalysisFlag bool `json:"internalAnalysisFlag"`
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ResolutionFlag bool `json:"resolutionFlag"`
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Contact struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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ContactHref string `json:"contact_href"`
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} `json:"_info"`
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} `json:"contact,omitempty"`
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DateCreated string `json:"dateCreated"`
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CreatedBy string `json:"createdBy"`
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InternalFlag bool `json:"internalFlag"`
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ExternalFlag bool `json:"externalFlag"`
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Info struct {
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LastUpdated string `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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} `json:"_info"`
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Member struct {
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ID int `json:"id"`
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Identifier string `json:"identifier"`
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Name string `json:"name"`
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Info struct {
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MemberHref string `json:"member_href"`
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ImageHref string `json:"image_href"`
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} `json:"_info"`
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} `json:"member,omitempty"`
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}
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//Board is a struct to hold the unmarshaled JSON data when making a call to the Service API
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type Board struct {
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ID int `json:"id"`
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@ -397,8 +429,8 @@ type Board struct {
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ClosedLoopAllFlag bool `json:"closedLoopAllFlag"`
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AllSort string `json:"allSort"`
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Info struct {
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LastUpdated time.Time `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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LastUpdated string `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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} `json:"_info"`
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ShowDependenciesFlag bool `json:"showDependenciesFlag,omitempty"`
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ShowEstimatesFlag bool `json:"showEstimatesFlag,omitempty"`
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@ -413,11 +445,11 @@ type Source struct {
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Name string `json:"name"`
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DefaultFlag bool `json:"defaultFlag"`
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Info struct {
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LastUpdated time.Time `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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LastUpdated string `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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} `json:"_info"`
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EnteredBy string `json:"enteredBy"`
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DateEntered time.Time `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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DateEntered string `json:"dateEntered"`
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}
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//TimeEntryReference is a struct to hold the unmarshaled JSON data when making a call to the Service API
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@ -645,3 +677,19 @@ func (cw *Site) GetSources() (*[]Source, error) {
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return source, nil
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}
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func (cw *Site) GetTicketNotes(ticketID int) (*[]TicketNote, error) {
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req := cw.NewRequest(fmt.Sprintf("/service/tickets/%d/notes", ticketID), "GET", nil)
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err := req.Do()
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if err != nil {
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return nil, fmt.Errorf("request failed for %s: %s", req.RestAction, err)
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}
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ticketNotes := &[]TicketNote{}
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err = json.Unmarshal(req.Body, ticketNotes)
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if err != nil {
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return nil, fmt.Errorf("failed to unmarshal body into struct: %s", err)
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}
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return ticketNotes, nil
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}
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