From 480d28baa08bc0b32a338c8970b46591b6f2d8df Mon Sep 17 00:00:00 2001 From: Steven Polley Date: Wed, 20 Jun 2018 14:24:50 -0600 Subject: [PATCH] Add GetTicketByID method --- 3.0/connectwise/tickets.go | 202 +++++++++++++++++++++++++++++++++++++ 1 file changed, 202 insertions(+) create mode 100644 3.0/connectwise/tickets.go diff --git a/3.0/connectwise/tickets.go b/3.0/connectwise/tickets.go new file mode 100644 index 0000000..2a8d411 --- /dev/null +++ b/3.0/connectwise/tickets.go @@ -0,0 +1,202 @@ +package connectwise + +import ( + "encoding/json" + "fmt" + "net/http" + "net/url" + "time" +) + +type Tickets []Ticket + +type Ticket struct { + ID int `json:"id"` + Summary string `json:"summary"` + RecordType string `json:"recordType"` + Board struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + BoardHref string `json:"board_href"` + } `json:"_info"` + } `json:"board"` + Status struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + StatusHref string `json:"status_href"` + } `json:"_info"` + } `json:"status"` + Company struct { + ID int `json:"id"` + Identifier string `json:"identifier"` + Name string `json:"name"` + Info struct { + CompanyHref string `json:"company_href"` + MobileGUID string `json:"mobileGuid"` + } `json:"_info"` + } `json:"company"` + Site struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + SiteHref string `json:"site_href"` + MobileGUID string `json:"mobileGuid"` + } `json:"_info"` + } `json:"site,omitempty"` + AddressLine1 string `json:"addressLine1,omitempty"` + City string `json:"city,omitempty"` + StateIdentifier string `json:"stateIdentifier,omitempty"` + Zip string `json:"zip,omitempty"` + ContactName string `json:"contactName"` + ContactPhoneNumber string `json:"contactPhoneNumber"` + ContactEmailAddress string `json:"contactEmailAddress,omitempty"` + Team struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + TeamHref string `json:"team_href"` + } `json:"_info"` + } `json:"team"` + Priority struct { + ID int `json:"id"` + Name string `json:"name"` + Sort int `json:"sort"` + Info struct { + PriorityHref string `json:"priority_href"` + ImageHref string `json:"image_href"` + } `json:"_info"` + } `json:"priority"` + ServiceLocation struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + LocationHref string `json:"location_href"` + } `json:"_info"` + } `json:"serviceLocation"` + Source struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + SourceHref string `json:"source_href"` + } `json:"_info"` + } `json:"source"` + Agreement struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + AgreementHref string `json:"agreement_href"` + } `json:"_info"` + } `json:"agreement,omitempty"` + Severity string `json:"severity"` + Impact string `json:"impact"` + AllowAllClientsPortalView bool `json:"allowAllClientsPortalView"` + CustomerUpdatedFlag bool `json:"customerUpdatedFlag"` + AutomaticEmailContactFlag bool `json:"automaticEmailContactFlag"` + AutomaticEmailResourceFlag bool `json:"automaticEmailResourceFlag"` + AutomaticEmailCcFlag bool `json:"automaticEmailCcFlag"` + ClosedDate time.Time `json:"closedDate"` + ClosedBy string `json:"closedBy"` + ClosedFlag bool `json:"closedFlag"` + DateEntered time.Time `json:"dateEntered"` + EnteredBy string `json:"enteredBy"` + ActualHours float64 `json:"actualHours,omitempty"` + Approved bool `json:"approved"` + EstimatedExpenseCost float64 `json:"estimatedExpenseCost"` + EstimatedExpenseRevenue float64 `json:"estimatedExpenseRevenue"` + EstimatedProductCost float64 `json:"estimatedProductCost"` + EstimatedProductRevenue float64 `json:"estimatedProductRevenue"` + EstimatedTimeCost float64 `json:"estimatedTimeCost"` + EstimatedTimeRevenue float64 `json:"estimatedTimeRevenue"` + BillingMethod string `json:"billingMethod"` + SubBillingMethod string `json:"subBillingMethod"` + DateResolved time.Time `json:"dateResolved"` + DateResplan time.Time `json:"dateResplan"` + DateResponded time.Time `json:"dateResponded"` + ResolveMinutes int `json:"resolveMinutes"` + ResPlanMinutes int `json:"resPlanMinutes"` + RespondMinutes int `json:"respondMinutes"` + IsInSLA bool `json:"isInSla"` + HasChildTicket bool `json:"hasChildTicket"` + BillTime string `json:"billTime"` + BillExpenses string `json:"billExpenses"` + BillProducts string `json:"billProducts"` + LocationID int `json:"locationId"` + BusinessUnitID int `json:"businessUnitId"` + MobileGUID string `json:"mobileGuid"` + SLA struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + SLAHref string `json:"sla_href"` + } `json:"_info"` + } `json:"sla"` + Currency struct { + ID int `json:"id"` + Symbol string `json:"symbol"` + IsoCode string `json:"isoCode"` + Name string `json:"name"` + Info struct { + CurrencyHref string `json:"currency_href"` + } `json:"_info"` + } `json:"currency"` + Info struct { + LastUpdated time.Time `json:"lastUpdated"` + UpdatedBy string `json:"updatedBy"` + ActivitiesHref string `json:"activities_href"` + ScheduleentriesHref string `json:"scheduleentries_href"` + DocumentsHref string `json:"documents_href"` + ConfigurationsHref string `json:"configurations_href"` + TasksHref string `json:"tasks_href"` + NotesHref string `json:"notes_href"` + ProductsHref string `json:"products_href"` + TimeentriesHref string `json:"timeentries_href"` + ExpenseEntriesHref string `json:"expenseEntries_href"` + } `json:"_info"` + CustomFields []struct { + ID int `json:"id"` + Caption string `json:"caption"` + Type string `json:"type"` + EntryMethod string `json:"entryMethod"` + NumberOfDecimals int `json:"numberOfDecimals"` + } `json:"customFields"` + RequiredDate time.Time `json:"requiredDate,omitempty"` + BudgetHours float64 `json:"budgetHours,omitempty"` + AddressLine2 string `json:"addressLine2,omitempty"` + Contact struct { + ID int `json:"id"` + Name string `json:"name"` + Info struct { + MobileGUID string `json:"mobileGuid"` + ContactHref string `json:"contact_href"` + } `json:"_info"` + } `json:"contact,omitempty"` + ContactPhoneExtension string `json:"contactPhoneExtension,omitempty"` +} + +func GetTicketByID(site *ConnectwiseSite, ticketID int) *Ticket { + + ticket := Ticket{} + + //Build the request URL + var Url *url.URL + Url, err := url.Parse(site.Site) + check(err) + Url.Path += fmt.Sprintf("/service/tickets/%d", ticketID) + + //Build and make the request + client := &http.Client{} + req, err := http.NewRequest("GET", Url.String(), nil) + check(err) + req.Header.Set("Authorization", site.Auth) + req.Header.Set("Content-Type", "application/json") + response, err := client.Do(req) + check(err) + defer response.Body.Close() + + body := getHTTPResponseBody(response) + check(json.Unmarshal(body, &ticket)) + + return &ticket +}