go-cw/3.0/connectwise/service.go

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2018-06-20 20:24:50 +00:00
package connectwise
import (
"encoding/json"
"fmt"
"time"
)
//Company is a struct to hold the unmarshaled JSON data when making a call to the Service API
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type Ticket struct {
ID int `json:"id"`
Summary string `json:"summary"`
RecordType string `json:"recordType"`
Board struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
BoardHref string `json:"board_href"`
} `json:"_info"`
} `json:"board"`
Status struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
StatusHref string `json:"status_href"`
} `json:"_info"`
} `json:"status"`
Company struct {
ID int `json:"id"`
Identifier string `json:"identifier"`
Name string `json:"name"`
Info struct {
CompanyHref string `json:"company_href"`
MobileGUID string `json:"mobileGuid"`
} `json:"_info"`
} `json:"company"`
Site struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
SiteHref string `json:"site_href"`
MobileGUID string `json:"mobileGuid"`
} `json:"_info"`
} `json:"site,omitempty"`
AddressLine1 string `json:"addressLine1,omitempty"`
City string `json:"city,omitempty"`
StateIdentifier string `json:"stateIdentifier,omitempty"`
Zip string `json:"zip,omitempty"`
ContactName string `json:"contactName"`
ContactPhoneNumber string `json:"contactPhoneNumber"`
ContactEmailAddress string `json:"contactEmailAddress,omitempty"`
Team struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
TeamHref string `json:"team_href"`
} `json:"_info"`
} `json:"team"`
Priority struct {
ID int `json:"id"`
Name string `json:"name"`
Sort int `json:"sort"`
Info struct {
PriorityHref string `json:"priority_href"`
ImageHref string `json:"image_href"`
} `json:"_info"`
} `json:"priority"`
ServiceLocation struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
LocationHref string `json:"location_href"`
} `json:"_info"`
} `json:"serviceLocation"`
Source struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
SourceHref string `json:"source_href"`
} `json:"_info"`
} `json:"source"`
Agreement struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
AgreementHref string `json:"agreement_href"`
} `json:"_info"`
} `json:"agreement,omitempty"`
Severity string `json:"severity"`
Impact string `json:"impact"`
AllowAllClientsPortalView bool `json:"allowAllClientsPortalView"`
CustomerUpdatedFlag bool `json:"customerUpdatedFlag"`
AutomaticEmailContactFlag bool `json:"automaticEmailContactFlag"`
AutomaticEmailResourceFlag bool `json:"automaticEmailResourceFlag"`
AutomaticEmailCcFlag bool `json:"automaticEmailCcFlag"`
ClosedDate time.Time `json:"closedDate"`
ClosedBy string `json:"closedBy"`
ClosedFlag bool `json:"closedFlag"`
DateEntered time.Time `json:"dateEntered"`
EnteredBy string `json:"enteredBy"`
ActualHours float64 `json:"actualHours,omitempty"`
Approved bool `json:"approved"`
EstimatedExpenseCost float64 `json:"estimatedExpenseCost"`
EstimatedExpenseRevenue float64 `json:"estimatedExpenseRevenue"`
EstimatedProductCost float64 `json:"estimatedProductCost"`
EstimatedProductRevenue float64 `json:"estimatedProductRevenue"`
EstimatedTimeCost float64 `json:"estimatedTimeCost"`
EstimatedTimeRevenue float64 `json:"estimatedTimeRevenue"`
BillingMethod string `json:"billingMethod"`
SubBillingMethod string `json:"subBillingMethod"`
DateResolved time.Time `json:"dateResolved"`
DateResplan time.Time `json:"dateResplan"`
DateResponded time.Time `json:"dateResponded"`
ResolveMinutes int `json:"resolveMinutes"`
ResPlanMinutes int `json:"resPlanMinutes"`
RespondMinutes int `json:"respondMinutes"`
IsInSLA bool `json:"isInSla"`
HasChildTicket bool `json:"hasChildTicket"`
BillTime string `json:"billTime"`
BillExpenses string `json:"billExpenses"`
BillProducts string `json:"billProducts"`
LocationID int `json:"locationId"`
BusinessUnitID int `json:"businessUnitId"`
MobileGUID string `json:"mobileGuid"`
SLA struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
SLAHref string `json:"sla_href"`
} `json:"_info"`
} `json:"sla"`
Currency struct {
ID int `json:"id"`
Symbol string `json:"symbol"`
IsoCode string `json:"isoCode"`
Name string `json:"name"`
Info struct {
CurrencyHref string `json:"currency_href"`
} `json:"_info"`
} `json:"currency"`
Info struct {
LastUpdated time.Time `json:"lastUpdated"`
UpdatedBy string `json:"updatedBy"`
ActivitiesHref string `json:"activities_href"`
ScheduleentriesHref string `json:"scheduleentries_href"`
DocumentsHref string `json:"documents_href"`
ConfigurationsHref string `json:"configurations_href"`
TasksHref string `json:"tasks_href"`
NotesHref string `json:"notes_href"`
ProductsHref string `json:"products_href"`
TimeentriesHref string `json:"timeentries_href"`
ExpenseEntriesHref string `json:"expenseEntries_href"`
} `json:"_info"`
CustomFields []struct {
ID int `json:"id"`
Caption string `json:"caption"`
Type string `json:"type"`
EntryMethod string `json:"entryMethod"`
NumberOfDecimals int `json:"numberOfDecimals"`
} `json:"customFields"`
RequiredDate time.Time `json:"requiredDate,omitempty"`
BudgetHours float64 `json:"budgetHours,omitempty"`
AddressLine2 string `json:"addressLine2,omitempty"`
Contact struct {
ID int `json:"id"`
Name string `json:"name"`
Info struct {
MobileGUID string `json:"mobileGuid"`
ContactHref string `json:"contact_href"`
} `json:"_info"`
} `json:"contact,omitempty"`
ContactPhoneExtension string `json:"contactPhoneExtension,omitempty"`
}
//TimeEntryReference is a struct to hold the unmarshaled JSON data when making a call to the Service API
//TBD: For some reason the Info struct contained in TimeEntryReference does get data when the JSON is unmarshaled into this struct. The ID works fine
type TimeEntryReference struct {
ID int
Info struct {
Notes string `json:"notes"`
TimeHref string `json:"time_href"`
} `json:"_info"`
}
type ConfigurationReference struct {
ID int `json:"id"`
DeviceIdentifier string `json:"deviceIdentifier"`
Info struct {
Name string `json:"name"`
ConfigurationHref string `json:"configuration_href"`
} `json:"_info"`
}
//GetTicketByID expects a ticket ID and returns a pointer to a Ticket struct
func (cw *ConnectwiseSite) GetTicketByID(ticketID int) (*Ticket, error) {
restAction := fmt.Sprintf("/service/tickets/%d", ticketID)
cwurl, err := cw.BuildURL(restAction)
if err != nil {
return nil, fmt.Errorf("could not build url %s: %s", restAction, err)
}
body, err := cw.GetRequest(cwurl)
if err != nil {
return nil, fmt.Errorf("could not get request %s: %s", cwurl, err)
}
ticket := Ticket{}
err = json.Unmarshal(body, &ticket)
if err != nil {
return nil, fmt.Errorf("failed to unmarshal body into struct: %s", err)
}
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return &ticket, nil
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}
//GetTicketTimeEntriesByID expects a ticket ID and returns a pointer a to a slice of TimeEntryReference's, all the time entries attached to that ticket
func (cw *ConnectwiseSite) GetTicketTimeEntriesByID(ticketID int) (*[]TimeEntryReference, error) {
restAction := fmt.Sprintf("/service/tickets/%d/timeentries", ticketID)
cwurl, err := cw.BuildURL(restAction)
if err != nil {
return nil, fmt.Errorf("could not build url %s: %s", restAction, err)
}
body, err := cw.GetRequest(cwurl)
if err != nil {
return nil, fmt.Errorf("could not get request %s: %s", cwurl, err)
}
timeEntryReference := []TimeEntryReference{}
err = json.Unmarshal(body, &timeEntryReference)
if err != nil {
return nil, fmt.Errorf("failed to unmarshal body into struct: %s", err)
}
return &timeEntryReference, nil
}
func (cw *ConnectwiseSite) GetTicketConfigurationsByID(ticketID int) (*[]ConfigurationReference, error) {
restAction := fmt.Sprintf("/service/tickets/%d/configurations", ticketID)
cwurl, err := cw.BuildURL(restAction)
if err != nil {
return nil, fmt.Errorf("could not build url %s: %s", restAction, err)
}
body, err := cw.GetRequest(cwurl)
if err != nil {
return nil, fmt.Errorf("could not get request %s: %s", cwurl, err)
}
configurationReference := []ConfigurationReference{}
err = json.Unmarshal(body, &configurationReference)
if err != nil {
return nil, fmt.Errorf("failed to unmarshal body into struct: %s", err)
}
return &configurationReference, nil
}